Brough's Books - Technical Support

Technical Support

Books on Help Desks, Ticketing Systems and Online Support
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Apple Training Series : Mac OS X Help Desk Essentials (Apple Training)
Apple Training Series : Mac OS X Help Desk Essentials (Apple Training)
by Peachpit Press
Paperback from Pearson Education

 
OLAP Solutions: Building Multidimensional Information Systems
OLAP Solutions: Building Multidimensional Information Systems
by Erik Thomsen
Paperback from Wiley

 
Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications
Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications
by Larissa T. Moss, Shaku Atre
Paperback from Addison-Wesley Pub Co

 
Microsoft(r) SQL Server(tm) 2000 Analysis Services Step by Step
Microsoft(r) SQL Server(tm) 2000 Analysis Services Step by Step
by OLAP Train, Reed Jacobson
Paperback from Microsoft Press

 
The Help Desk Audit: Blueprint for Success
The Help Desk Audit: Blueprint for Success
by Julie L. Mohr
Spiral-bound from Blueprintaudits.Com

 
Business Intelligence
Business Intelligence
by Elizabeth Vitt, Michael Luckevich, Stacia Misner
Hardcover from Microsoft Press

 
Running an Effective Help Desk, 2nd Edition
Running an Effective Help Desk, 2nd Edition
by Barbara Czegel
Paperback from Wiley

Special Order
 
PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair
PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair
by Mark Edward Soper
Paperback from Que

 
The Help Desk Audit Toolkit: Companion CD
The Help Desk Audit Toolkit: Companion CD
by Julie L. Mohr
CD-ROM from Blueprintaudits.Com

Special Order
 
Introduction to Simulation and Risk Analysis (2nd Edition)
Introduction to Simulation and Risk Analysis (2nd Edition)
by James R. Evans, David L. Olson, James R Evans
Hardcover from Prentice Hall

 
OSS Essentials: Support System Solutions for Service Providers
OSS Essentials: Support System Solutions for Service Providers
by Kornel Terplan, Kornel Terplan
Paperback from Wiley

 
DS for Windows (2nd Edition)
DS for Windows (2nd Edition)
by Howard J. Weiss
Plastic Comb from Prentice Hall

 
A Guide to Customer Service Skills for the Help Desk Professional
A Guide to Customer Service Skills for the Help Desk Professional
by Donna Knapp
Paperback from Course Technology

 
Using Service Goals and Metrics to Improve Help Desk Performance
Using Service Goals and Metrics to Improve Help Desk Performance
by Mark W. Ellis
Paperback from Help Desk Institute

 
Help Desk Practitioners Handbook
Help Desk Practitioner's Handbook
by Barbara Czegel
Paperback from Wiley

Special Order
 
Decision Making Support Systems: Achievements, Trends and Challenges for the New Decade
Decision Making Support Systems: Achievements, Trends and Challenges for the New Decade
by Manuel Mora, Guisseppi A. Forgionne, Jatinder N. D. Gupta
Hardcover from Idea Group Publishing

 
A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
by Fred Beisse
Paperback from Course Technology

Special Order
 
Building  Managing a World Class IT Help Desk
Building & Managing a World Class IT Help Desk
by Bob Wooten, G. Robert Wooten
Paperback from McGraw-Hill Osborne Media

Special Order
 
The Complete Help Desk Guide
The Complete Help Desk Guide
by Mary Lenz
Paperback from CMP Books

 
Knowledge Networking: Creating the Collaborative Enterprise
Knowledge Networking: Creating the Collaborative Enterprise
by David J. Skyrme
Paperback from Butterworth-Heinemann

 
How to Manage the IT Helpdesk : A guide for user support and call centre managers (Computer Weekly Professional<br>(Paperback))
How to Manage the IT Helpdesk : A guide for user support and call centre managers (Computer Weekly Professional
(Paperback))

by Noel Bruton
Paperback from Butterworth-Heinemann

 
Introduction to Help Desk Concepts and Skills
Introduction to Help Desk Concepts and Skills
by Susan Sanderson, Susan Sanderson
Paperback from McGraw-Hill Technology Education

 
IT Help Desk Survival Guide
IT Help Desk Survival Guide
by TechRepublic
CD-ROM

 
A Guide to Help Desk Technology, Tools  Techniques
A Guide to Help Desk Technology, Tools & Techniques
by Dione McBride
Paperback from Course Technology

 
Systems Modelling : Theory and Practice
Systems Modelling : Theory and Practice
by Michael Pidd
Paperback from John Wiley & Sons

 
A Guide to Computer User Support for Help Desk  Support Specialists, Second Edition
A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition
by Fred Beisse
Paperback from Course Technology

Special Order
 
A Guide to Help Desk Concepts, Second Edition
A Guide to Help Desk Concepts, Second Edition
by Donna Knapp
Paperback from Course Technology

 
The Counselors Helpdesk
The Counselor's Helpdesk
by Phil Travers
Paperback from Wadsworth Publishing

 
ArcView GIS Means Business
ArcView GIS Means Business
by Christian Harder
Paperback from ESRI Press

 
A Guide to Computer User Support for Help Desk  Support Specialist (Preview Edition)
A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition)
by Fred Beisse
Paperback from Thompson/ Course Technology

 

 


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