Technical Support

 

Apple Training Series : Mac OS X Help Desk Essentials (Apple Training) by Peachpit Press Paperback from Pearson Education

OLAP Solutions: Building Multidimensional Information Systems by Erik Thomsen Paperback from Wiley

Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications by Larissa T. Moss, Shaku Atre Paperback from Addison-Wesley Pub Co

Microsoft(r) SQL Server(tm) 2000 Analysis Services Step by Step by OLAP Train, Reed Jacobson Paperback from Microsoft Press

The Help Desk Audit: Blueprint for Success by Julie L. Mohr Spiral-bound from Blueprintaudits.Com

Business Intelligence by Elizabeth Vitt, Michael Luckevich, Stacia Misner Hardcover from Microsoft Press

Running an Effective Help Desk, 2nd Edition by Barbara Czegel Paperback from Wiley Special Order

PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair by Mark Edward Soper Paperback from Que

The Help Desk Audit Toolkit: Companion CD by Julie L. Mohr CD-ROM from Blueprintaudits.Com Special Order

Introduction to Simulation and Risk Analysis (2nd Edition) by James R. Evans, David L. Olson, James R Evans Hardcover from Prentice Hall

OSS Essentials: Support System Solutions for Service Providers by Kornel Terplan, Kornel Terplan Paperback from Wiley

DS for Windows (2nd Edition) by Howard J. Weiss Plastic Comb from Prentice Hall

A Guide to Customer Service Skills for the Help Desk Professional by Donna Knapp Paperback from Course Technology

Using Service Goals and Metrics to Improve Help Desk Performance by Mark W. Ellis Paperback from Help Desk Institute

Help Desk Practitioner's Handbook by Barbara Czegel Paperback from Wiley Special Order

Decision Making Support Systems: Achievements, Trends and Challenges for the New Decade by Manuel Mora, Guisseppi A. Forgionne, Jatinder N. D. Gupta Hardcover from Idea Group Publishing

A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
by Fred Beisse
Paperback from Course Technology

Special Order
 

Building & Managing a World Class IT Help Desk by Bob Wooten, G. Robert Wooten Paperback from McGraw-Hill Osborne Media Special Order

The Complete Help Desk Guide by Mary Lenz Paperback from CMP Books

Knowledge Networking: Creating the Collaborative Enterprise by David J. Skyrme Paperback from Butterworth-Heinemann

How to Manage the IT Helpdesk : A guide for user support and call centre managers (Computer Weekly Professional (Paperback)) by Noel Bruton Paperback from Butterworth-Heinemann

Introduction to Help Desk Concepts and Skills by Susan Sanderson, Susan Sanderson Paperback from McGraw-Hill Technology Education

IT Help Desk Survival Guide by TechRepublic CD-ROM

A Guide to Help Desk Technology, Tools & Techniques by Dione McBride Paperback from Course Technology

Systems Modelling : Theory and Practice by Michael Pidd Paperback from John Wiley & Sons

A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition by Fred Beisse Paperback from Course Technology Special Order

A Guide to Help Desk Concepts, Second Edition by Donna Knapp Paperback from Course Technology

The Counselor's Helpdesk by Phil Travers Paperback from Wadsworth Publishing

ArcView GIS Means Business by Christian Harder Paperback from ESRI Press

A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition) by Fred Beisse Paperback from Thompson/ Course Technology

 

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