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Apple Training Series : Mac OS X Help Desk Essentials (Apple Training) by Peachpit Press Paperback from Pearson Education Book Published: 23 July, 2004

OLAP Solutions: Building Multidimensional Information Systems by Erik Thomsen Paperback from Wiley Book Published: 15 April, 2002

Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications by Larissa T. Moss, Shaku Atre Paperback from Addison-Wesley Pub Co Book Published: 25 February, 2003

Microsoft(r) SQL Server(tm) 2000 Analysis Services Step by Step by OLAP Train, Reed Jacobson Paperback from Microsoft Press Book Published: 06 September, 2000

The Help Desk Audit: Blueprint for Success by Julie L. Mohr Spiral-bound from Blueprintaudits.Com Book Published: 01 April, 2003

Business Intelligence by Elizabeth Vitt, Michael Luckevich, Stacia Misner Hardcover from Microsoft Press Book Published: 17 April, 2002

Running an Effective Help Desk, 2nd Edition by Barbara Czegel Paperback from Wiley Book Published: 13 March, 1998 Special Order

PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair by Mark Edward Soper Paperback from Que Book Published: 04 November, 2002

The Help Desk Audit Toolkit: Companion CD by Julie L. Mohr CD-ROM from Blueprintaudits.Com Book Published: 15 August, 2003 Special Order

Introduction to Simulation and Risk Analysis (2nd Edition) by James R. Evans, David L. Olson, James R Evans Hardcover from Prentice Hall Book Published: 03 July, 2001

OSS Essentials: Support System Solutions for Service Providers by Kornel Terplan, Kornel Terplan Paperback from Wiley Book Published: 21 February, 2001

DS for Windows (2nd Edition) by Howard J. Weiss Plastic Comb from Prentice Hall Book Published: 18 August, 1999

A Guide to Customer Service Skills for the Help Desk Professional by Donna Knapp Paperback from Course Technology Book Published: 16 November, 1999

Using Service Goals and Metrics to Improve Help Desk Performance by Mark W. Ellis Paperback from Help Desk Institute Book Published: 01 January, 1997

Help Desk Practitioner's Handbook by Barbara Czegel Paperback from Wiley Book Published: 16 December, 1998 Special Order

Decision Making Support Systems: Achievements, Trends and Challenges for the New Decade by Manuel Mora, Guisseppi A. Forgionne, Jatinder N. D. Gupta Hardcover from Idea Group Publishing Book Published: 22 October, 2002

A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
by Fred Beisse
Paperback from Course Technology
Book Published: 03 June, 2004
Special Order
 

Building & Managing a World Class IT Help Desk by Bob Wooten, G. Robert Wooten Paperback from McGraw-Hill Osborne Media Book Published: 26 April, 2001 Special Order

The Complete Help Desk Guide by Mary Lenz Paperback from CMP Books Book Published: 01 November, 1996

Knowledge Networking: Creating the Collaborative Enterprise by David J. Skyrme Paperback from Butterworth-Heinemann Book Published: 05 November, 1999

How to Manage the IT Helpdesk : A guide for user support and call centre managers (Computer Weekly Professional (Paperback)) by Noel Bruton Paperback from Butterworth-Heinemann Book Published: 18 August, 1997

Introduction to Help Desk Concepts and Skills by Susan Sanderson, Susan Sanderson Paperback from McGraw-Hill Technology Education Book Published: 17 September, 2003

IT Help Desk Survival Guide by TechRepublic CD-ROM Book Published: May, 2002

A Guide to Help Desk Technology, Tools & Techniques by Dione McBride Paperback from Course Technology Book Published: 03 March, 2000

Systems Modelling : Theory and Practice by Michael Pidd Paperback from John Wiley & Sons Book Published: 02 April, 2004

A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition by Fred Beisse Paperback from Course Technology Book Published: 16 March, 2001 Special Order

A Guide to Help Desk Concepts, Second Edition by Donna Knapp Paperback from Course Technology Book Published: 03 March, 2003

The Counselor's Helpdesk by Phil Travers Paperback from Wadsworth Publishing Book Published: 13 July, 2001

ArcView GIS Means Business by Christian Harder Paperback from ESRI Press Book Published: 01 January, 1997

A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition) by Fred Beisse Paperback from Thompson/ Course Technology Book Published: 2004

 

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