Physician & Patient
Connecting
with the New Healthcare Consumer: Defining Your Strategy
by Mary Pat Manfredi, Barbara Bozarth, Susan Howell, David B. Nash
Hardcover from Aspen Publishers, Inc.
Book Published: 15 April, 2001
Measuring
and Improving Patient Satisfaction
by Patrick J. Shelton
Hardcover from Aspen Publishers, Inc.
Book Published: 15 June, 2000
Medical
Error : What Do We Know? What Do We Do?
by Marilynn M Rosenthal, Kathleen M. Sutcliffe
Hardcover from Jossey-Bass
Book Published: July, 2002
Managing
Patient Expectations : The Art of Finding and Keeping Loyal Patients
by Susan Keane Baker
Hardcover from Jossey-Bass
Book Published: August, 1998
Market-Driven
Healthcare: Who Wins, Who Loses in the Transformation of America's Largest
Service Industry
by Regina E. Herzlinger
Paperback from Perseus Book Group
Book Published: May, 1999
Total
Customer Satisfaction: A Comprehensive Approach for Health Care Providers
by Stephanie G. Sherman, V. Clayton Sherman
Paperback from Jossey-Bass
Book Published: 15 January, 1999
Measuring
and Managing Patient Satisfaction
by William J. Krowinski, Steven R. Steiber
Paperback from Jossey-Bass
Book Published: September, 1996
Zapp!:
Empowerment in Health Care: How to Improve Patient Care, Increase Employee
Job Satisfaction, and Lower Health Care Costs
by William, Ph.d Byham, William C. Byham
Paperback from Ballantine Books
Book Published: June, 1993
Patient
Satisfaction: Defining, Measuring, and Improving the Experience of Care
(Management Series)
by Irwin Press
Book Description: Irwin Press, Ph.D., of Press, Ganey Associates
Inc., reveals the lessons he's learned during his 17 years of experience
in measuring and managing patient satisfaction.
Patient satisfaction is an integral part of healthcare, and oftentimes
the key to a successful healthcare organization. Consider the numerous
studies that indicate satisfied patients often recover faster and better
from treatment. This leads to goodwill for the organization, positive word-of-mouth
promotion, and more customers at your hospital. When patients are satisfied
it also indicates that the staff are content with their jobs and they perform
their jobs well, resulting in decreased turnover, and less money spent
on finder's fees.
This book by Irwin Press provides some initial theory on why it is important
to continue patient satisfaction efforts, and provides readers with tools
to measure, monitor, and improve patient satisfaction. Most chapters end
with a list of specific suggestions that can help you implement patient
satisfaction strategies in your own organization.
Paperback from Health Administration Press
Book Published: July, 2002
Special Order
The
Practice of Autonomy: Patients, Doctors, and Medical Decisions
by Carl E. Schneider
Hardcover from Oxford Press
Book Published: October, 1998
Handbook of Advanced Cancer Care
by Michael J. Fisch, Eduardo Bruera
Paperback from Cambridge University Press
Book Published: June, 2003
Textbook of Palliative Nursing
by Betty R. Ferrell, Nessa Coyle
Hardcover from Oxford Press
Book Published: 15 January, 2001
Geriatric Palliative Care
by R. Sean, Md. Morrison, Diane E. Meier, Carol Capello, Stephen R.
Haynes
Listed under Hospice Care
Palliative Care Perspectives
by James Hallenbeck
Listed under Hospice Care
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