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| | 2. |  | Out of the Crisis
from The MIT Press
Price: $28.04
Customer Review:
Written in 1982, this book was the author's attempt to help America out of its crisis. You may recall that under his tutelage, Japan underwent a significant turn-around in the manufacturing sector and began whooping the collective American butt. What was the cause of the crisis? According to Deming,... more info
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Customer Rating:
4.5 / 5.0
Click here for more information Buy from:
United Kingdom
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| | 3. |  | The Lean Pocket Guide
from MCS Media, Inc.
Price: $7.95
Customer Review:
We gave all our employees The Lean Pocket Guide. Each Lean tool is explained very well, and the step-by-step implementation for each tool is a great reference. It allows our manufacturing group to focus on the simple approach to Lean. For our company we did not want to clutter our employee's mind... more info
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Customer Rating:
5.0 / 5.0
Click here for more information Buy from:
United Kingdom
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| | 6. |  | The Service Profit Chain
from Free Press
Price: $21.45
Customer Review:
A must read book if you are working in the service industry. Heskett, Sasser and Schlesinger all from the Harvard Business School, have put together a great book. The service profit chain model at first glance seems simple enough. Make employees happy, who in turn make customers happy, who in turn... more info
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Customer Rating:
5.0 / 5.0
Click here for more information Buy from:
United Kingdom
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| | 7. |  | High Output Management
from Vintage
Price: $10.17
Customer Review:
This book was referred to in a book I read called, The Microprocessor: A Biography (Silicon Valley Series). If you are more interested in what Grove did at Intel to win the microprocessor war, (who's outcome may actually be unfortunate for consumers, in that if PCs wound up with the superior... more info
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Customer Rating:
4.0 / 5.0
Click here for more information Buy from:
United Kingdom
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