Customer Review: This book is nothing short of fantastic. I would seriously advise anyone in business or any other communication intensive activity (just about all of us) to read this book. The advice and exercises are truly worthy of the time one must invest.
Customer Review: Although I received the book in a timely manner, pages from 1-82 were missing. The seam of the book was damaged and the first three chapters are missing. I am unable to return the book and only hope that I can wing my first test which is on October 5th on chapters 1-3. Wish me luck. This was my... more info
Customer Review: took pretty long to ship the order but overall pretty good deal, used book in decent condition, shipping was pretty fast, would recommend
Customer Review: Being new to the family daycare business I really needed a book that would put me on the right track, this was it. I was able to write my contract and policy handbook knowing it was complete in every way. There is other good information in it as well. This is a wonderful book!
Customer Review: I have an earlier version of this book and absolutely swear by it. I turned to this book originally because the attorney I hired to write the contracts did a terrible job understanding what we wanted. I ended up selling my business using the contract templates included in the book as well as many of... more info
Customer Review: I've found this book to be a good resource and insight into the mechanics of communication. Many fine examples that can be modified and put to use in a myriad of situations.
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