Customer Review: I teach Lean Six Sigma and have used this book for the Black Belt certification course. It has just the right amount of detail to serve exactly as the title suggests. It's not a beginner's how-to book - think of it as the condensed version of your LSS course, for when you know there's a tool for... more info
Customer Review: Just got this in the mail today - have only just skimmed it and read parts here and there, but it looks like a great book. The chapters "Making it Fly 1 &2" really caught my interest. I'm giving this review four stars - mainly because of Amazon and the USPS, the book was shipped to me in... more info
Customer Review: Many books have been written about the Enneagram, but this one, from old pro David Daniels (Emeritus Professor at Stanford) and his colleague Virginia Price, stands out. It's meant to help you, the novice, understand how this personality typing system works and, even better, take you through a... more info
Customer Review: After finishing Joseph Ellis' Washington and Jefferson books in the past week, I was in the mood for something from a different time period. From the moment I began, I was hooked. I began it late last night, finishing two thirds of it before I finally went to bed. Then picked it up this morning and... more info
Customer Review: This is a tremendous book laying out a systematic approach for better customer service. Predicated on the idea that customers want your product to "just work" and that they DON'T want a "relationship" with you, it challenges many of the customer service practices in most companies. The authors lay... more info
Customer Review: I was hoping for so much more in this book. The first couple chapters about campaigning (and the wins and losses that go with it) were interesting and readable. But the part I was really looking forward to - the chapters on the legislative process - were horribly dry and unorganized. Still, Price... more info
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